Returns & guarantee
Returns policy
-
We only accept returns for samples or
faulty goods.
Before placing an order for the full quantity you require, we recommend that you use our samples order facility.
- Sample orders will be processed more quickly (we will endeavour
to dispatch them within a week).
- Samples may be returned for a full refund less shipping costs,
provided that samples are returned intact, unused and re-packed
in original packaging within ten working days of you receiving
the goods. Customers will be responsible for the cost of returning
unwanted samples.
- Sample orders are limited to a quantity of one for each item
ordered. Please click on samples when confirming your order if
you wish your order to be treated as a samples order.
- In addition to our samples facility, you also have the option
to cancel your order with no penalty, provided you do so in writing
up to the end of the fifth working day after you receive our
e-mail confirmation of our acceptance of your order.
- Any order, other than for samples, cancelled later than 5 working
days after receiving our confirmation by e-mail will be subject
to a cancellation fee of 50%. Returns – other than for
samples or goods received damaged - will not be accepted.
- Every care has been taken to provide full technical information
on each product. Please check that the product you are ordering
is suitable technically prior to placing your order. Orders cancelled
on technical grounds will be subject to the same cancellation
fee as above.
- We will not be liable for indirect or consequential loss or
damage arising out of any problem in relation to the goods and
we shall have no liability by way of compensation other than
any refund we make under these conditions. This does not affect
your statutory rights.
|
|
Guarantee
-
Our products are extremely well made, and
quality issues are rare. In the unlikely event that a product
purchased from us proves defective (under normal usage) within
a year of purchase, we will replace it.
Complaints Procedure
Should you have any complaint about our website or your order,
please address your complaints to
Marie Swannell
Managing Director
Haute Deco
556 Kings Rd
London
SW6 2DZ
or by email to hautedeco@doorknobshop.com
|
